Frequently Asked Questions ?

Often consumers are unfamiliar with what is going to take place when they have an accident. The following are frequently asked questions many consumers have after an accident.

1. What is Steering ?

Steering can be described in many ways. Steering may also referred to as a "Deceptive Referral".

Within the collision industry "Steering" is an action taken with or without intent which limits the consumer's right to free choice, and may result in a consumer being mislead into thinking that a particular repairer, vendor, or supplier must be used for repairs.

This typically occurs when the vehicle owner is encouraged to take their vehicle to a preferred repair facility through an unsolicited suggestion, over their own preference by introduction of undue hardship (e.g., "You'll have to pay the difference if you go there", or ”There could be a loss of a warranty by  repairing there”, or by unobtrusively guiding the consumer in their decision on where to get their vehicle repaired.